Category Archives: News

Healthy Ageing in ViTa Facility

Healthy Ageing: Turning Conviction In Care Into Reality

Aged Care Group (ACG) achieved a new milestone with ACH Group – Australia’s leading aged care organisation – to provide innovative care for diverse markets and healthy ageing.

In conjunction with the collaboration, the ACG team had an opportunity to tour some of their aged care facilities. In an interview regarding their experience, members of the visiting team shared aspects of ACH Group’s care delivery that were adaptable in Malaysia and unique to them individually.

Branding Aged Care Articulately – Reeca Lim

For Reeca Lim, ACG’s marketing professional who conceptualises design and development, the tour was a chance to study the success model of care in a developed country, how it articulates their delivery of care and the distinctive approaches in cultivating aged care branding and prominence, as well as its impact on people.

The brand isn’t just about the building, it is about the continuous endeavours in developing and improving a comprehensive innovation framework (from software to hardware) and ensuring the message is effectively relayed to the public. This garners their stakeholders’ involvement to create changes that add value to the ecosystem.

What stood out was how aged care is expressed and communicated to people. There is a dedication to the philosophy of healthy ageing and that care comes first, which is deeply internalised within the organisation from the grass roots to top management.

That philosophy; conveyed via service design and product innovation that is supported with evidence-based research is the pillar to success.

Care Is About People – Paramjit & Tze Lin

Malaysia’s approach in healthcare has typically revolved around being illness-centric, but there is a paradigm shift of living better and not just longer. Nurse Manager, Paramjit Kaur stated that the approach in aged care has to focus on restoration, rehabilitation and supports healthy aging.

According to her, the best practices revolve around a person’s right to make choices for themselves. While healthcare providers give support by providing the necessary services, there must also be an emphasise on the care recipients’ participation to put effort into being healthy.

At ACH, residents are encouraged to view ageing as a journey, not a destination. This cultivates a mindset to be healthier and as independent as possible which is reflective in their involvement in social activities etc.

Additionally, the homes didn’t seem institutionalised. There are signs of the personal touch everywhere in the way the rooms were done up. No two rooms are the same and there is a homely atmosphere all around. The residents are well dressed and groomed, and had varying meal times to suit their needs.

This practice emphasises the care recipient’s restoration, not institutionalising them.

Registered nurse and care administrator, Tze Lin echoed her agreement with this sentiment, stating that parties who are interested in the aged care business need to perceive the elderly as unique individuals with their own goals in life – not as statistics – and then provide the conditions that will allow them to maintain their dignity.

Is important to embed such a culture in your team and organisation as it will be reflected in the service provided and the care that people receive. For example, developers need to be mindful when designing the space and layout of a facility centre. If you’re building a facility for dementia patients, space needs to be taken into consideration as dementia patients value space.

She also stated that inter-professional learning – between medical and non-medical disciplines – need to be cultivated to ensure there is a continuity or integration of care. This would also lead to aged care offerings that are disruptive to the norm, spurring innovative solutions that improves the quality of care for the elderly.

Adapting Operational Practices & Culture Specific Care – Derrick Chan

Quality standards are fundamental in the provision of service. Having shadowed and observed the day-to-day operations in a residential aged care facility, Derrick Chan – who conducts Research & Development in aged care affairs – stated that some of ACH’s standard operating procedures could be adapted in local practices.

This includes activity planning, meal preparation, care provision, health and safety, equipment usage, front and back office management, staff planning and so on.

The similarity in what ACH practices and what we want to achieve overlaps in terms of the services, procedures and the administration required to ease a care recipient’s transition from the home to an aged care facility. For example, the utilisation of financial planners and downsizing consultants.

Another aspect of ACH’s endeavours that struck a chord with Derrick was the provision of care to diverse cultures and how talents are developed to ensure sustainable human resource.

There were programmes created as part of the good practice in aged care. For example, ACH Group has cultural-specific programmes that engages groups of participants from varied cultures to promote diversity in aged care, such as the Cambodian and Muslim community programmes. I believe this is relevant to Malaysia’s cultural experiences.

There are also tailored programmes designed to equip staff and volunteers from across the organisation with skills and specialised knowledge to carry out their duties. ACH Group has a Dementia learning programme which trains providers to enable people living with dementia to live a good life.

Moving forward in Malaysia, a dementia specialist advisory service can be setup as there is a lack of expertise and services in this area.”

Melinda U: Conviction In Care, Not Convenience

Given the similarities of the care delivery models and practices, General Manager of Managedcare Sdn Bhd, Melinda U shared her interest in understanding how ACH Group has come to refined their model over the course of their 65-year experience.

Similar to Managedcare has done, ACH Group has made partnerships with universities for initiatives such as their ViTA project. I wanted to know in detail what did these partnerships entail, what is the business model and what were each party’s role in it. I also wanted to know the operational details of running an aged care facility on a day-to-day basis, what went well and what pitfalls to avoid. So when we operate our own facility, we’ll know how to do it right.

She further stated that the basis for any operational designs and their subsequent modifications comes down to embodying the concept of person-centred care.

For example, ACH assists people to retain their previous lifestyle and take steps – such as providing transport – to achieve it. They don’t turn life upside down just because its more convenient. Operations flow according to the care receiver’s rhythm.

There are challenges for organisations and businesses to balance operational and cost efficiency, but it can be done while maintaining sustainability. So for us it’s important that no matter how we balance these factors, we must stay true to what we believe in and keep our priority in line with our beliefs.”

In conclusion, we can look forward to the outcomes of this partnership as the synergy between the ACG and ACH Group’s care model and practices will open Malaysians to new possibilities of quality care.

Bill, Eyeglasses & Policy

Bill To Regulate Nursing Homes Tabled In Parliament

The Private Aged Healthcare Facilities and Services Bill 2017 was tabled in the Dewan Rakyat on Monday.

The Bill was tabled by Health Minister Datuk Seri Dr S. Subramaniam for its first reading, and is expected to be passed during the current Parliament meeting, which ends on Nov 30.

Once the Bill is passed, centres caring for four or more persons above 60 years old must obtain an operating licence from the ministry’s director-general.

Consideration for approval will be given to matters such as the centre’s premises and the types of services offered.

An operating license is valid for a three-year period from the date of approval and cannot be assigned or transferred unless approved by the director-general.

The centre operators must also ensure that their staff are trained in basic life support.

The proposed law also prescribes that centres or facilities must provide a policy statement to a care recipient upon admission.

This includes providing a grievance mechanism to allow care recipients, their relatives or any person acting on their behalf to lodge a complaint.

Centres for the aged will be subject to inspection by two officers appointed by the director-general to ensure compliance of regulations.

The ministry’s director-general has the power suspend or revoke the licence of a centre, or order its closure.

A centre operator may voluntarily close the centre or facility, but must give three months’ notice to the health ministry’s director-general, which includes a report on the status of accommodation of care recipients.

The centre can also receive care recipients who are below 60 if it complies with the Care Centres Act 1993.

Failure to comply with the law could see offenders liable to fines ranging between RM5,000 and RM30,000.

The proposed law does not cover those providing care to their aged relatives, care centres or private healthcare facilities.

 

This article first appeared in The Star, on 23rd October 2017.

ACH Group Vision Of Providing Care To Diverse Markets

ACH Group sign MOU with Malaysian company, Aged Care Group, to deliver an innovative care model

ACH Group and Malaysian care provider, Aged Care Group (ACG), signed a Memorandum of Understanding to officialise a joint initiative to provide better care in both Australia and Malaysia.

The MOU affirms that ACH Group and ACG will work together to share knowledge of each other’s countries and experiences to better provide care to older people.

The signing of the MOU was witnessed by the Honourable Zoe Bettison, Minister for Ageing, recognising the Office for the Ageing played an important role in developing Age of Opportunity: A Policy Framework for the Development of the Ageing Well Industry in South Australia, which was launched in August. This policy sets a framework for cross government, industry and community collaboration to support business growth and innovation throughout the Ageing Well industry in South Australia.

The new agreement will bring together both organisations and provide ACH Group the opportunity to learn and develop tools such as how to provide care to different populations in a multicultural society.

“We have many things to learn about providing care for such a diverse market place,” said ACH Group CEO Ray Creen, “Australia is one of the most ethnically diverse societies in the world today and as an aged care provider, we need to continue to learn how to cater for such an extremely broad market, something that ACG does in Malaysia so well.”

As well as diversity in the market place, ACH Group hopes to learn about ACG’s advanced use of technology to develop their already strong community-based care model. A model which involves community, public and private sectors.

“ACH Group’s integrated continuum of care is made up of a comprehensive array of health services,” Creen said, “developing this even further and combining it with a progressive use of technology will mean South Australia’s aged care sector is a leader for the Nation.”

The bilateral relationship between South Australia and Malaysia will elevate and introduce a care model of international standards to the state.

ACG & ACH Group Signing Ceremony

Aged Care Group signs MoU with ACH Group, South Australia to Deliver an Innovative Care Model in Malaysia

From Left To Right: Dr. Carol Yip, CEO of Aged Care Group Sdn Bhd, with Zoe Bettison, South Australia’s Minister of Ageing, and Geoff Holdich, Chairman of ACH Board of Trustees.

 

South Australia, 16th October 2017: Aged Care Group (ACG) and ACH Group signed a Memorandum of Understanding to officialise a joint initiative to offer high standards of care to senior residents living in Malaysia.

The signing of the MOU was witnessed by the Honourable Zoe Bettison, Minister for Ageing, recognising the Office for the Ageing played an important role in developing Age of Opportunity: A Policy Framework for the Development of the Ageing Well Industry in South Australia. The MOU affirms ACH Group – one of Australia’s largest aged care organisations with over 65 years of practice, 2,000 staff across 50 locations both South Australia and Victoria – would lend ACG their experience and knowledge in developing senior living housing and aged care facilities.

This joint initiative will bring both parties to work together in delivering new opportunities for older people in Malaysia by adapting ACH Group’s proven smart partnership such as ViTA with SA Health and Flinders University, enabling us to markedly improve health and lifestyle outcomes for Malaysia’s ageing population.

The collaboration will see ACH Group participating in some of ACG’s projects to develop a care model of elder care services which meets Malaysians’ culture and diversity. ACG’s know-how of the local environment coupled with ACH Group’s years of expertise would be incumbent to the development of an integrated continuum of care framework for Malaysians drawn upon a strong community-based care model which involves the community, public and private sectors.

As ACH Group – a strong advocate of diversity in their business of care, this innovative model of care would support culturally and linguistically diverse communities and their needs for aged care in sync with Malaysia, truly a melting pot that is Asia.

Framed under existing local regulations, this bilateral relationship between South Australia and Malaysia will elevate and introduce a care model of international standards. At the same time, leveraging on ACH Group’s elder care service experience to give comprehensive guidance, coordination, cooperation and support in terms of policy update, administrative procedures and operating standards amongst others.

The successful implementation of a financially sustainable care model for Malaysians is expected to become a significant formula for more potential projects that the two organisations would embark on in Malaysia.

Managedcare & ReGen Rehabilitation International Signs MoU – Providing Greater Accessibility to Care

Kuala Lumpur, 15 August 2017:- In a joint initiative to provide members of the public with greater accessibility to care, Aged Care Group’s wholly owned subsidiary Managedcare Sdn Bhd (“Managedcare”) signed a Memorandum of Understanding today with ReGen Rehabilitation International Sdn Bhd (“ReGen Rehabilitation International”).

The MOU is a cooperative endeavour to achieve specific objectives that enables public to easily find the appropriate care services they may require and offering greater outreach to those needing care.

The collaboration firstly is to increase accessibility of services such as rehabilitation, care administration and other various care services through mutual referrals of relevant services and products of both Parties. Secondly, is to grant exposure and increase accessibility to a wide range of care products and services. Thirdly, is to provide patients and their caregivers with choices on the continuity of care. Last but not least, for respective parties to leverage on opportunities to develop and manage rehabilitation through the provision of step-down care facilities.

Signing the MoU on behalf of ReGen Rehabilitation International is its Chief Executive Officer, Ms Sue Lee Tsui Ling, and Dr Carol Yip representing Managedcare. The witnesses for the signing are Dato’ Frank Choo Chuo Siong J.P, Managing Director of Managedcare and David Smith, VP Clinical Services from Select Medical International.

This collaboration between Managedcare and ReGen Rehabilitation International came forth from their respective mission that complemented each other. With the vision to meet the growing demand for care at a price, quality and locality that is sustainable for different income levels, synchronising both companies’ aspirations to provide world-class rehabilitation care to patients who have suffered from debilitating injury or illness so they may live an independent, high-quality of life.

Pavilion Kuala Lumpur Launches Pavilion Silver Société

KUALA LUMPUR, 23 MAY 2017 – Pavilion KL, Malaysia’s premier shopping destination, known to provide unforgettable shopping experiences to visitors. Pavilion KL today launched Pavilion Silver Société, a new exclusive program for the silver society.

The Pavilion Silver Société, targeted at Malaysians 55 years and above, offers members leisure experiences, special celebrations and services ranging from workshops during festive seasons and pampering services, to birthday discounts and many more. Members of the Silver Société will receive exclusive discounts from over 250 tenants in the mall, as well as invitations to private events.

The ceremony commenced with the unveiling of the Pavilion Silver Société by Dato’ Joyce Yap, CEO of Retail of Pavilion KL. As a symbolic gesture to kickstart the programme, Dato’ Joyce was presented with a Pavilion Silver Société membership card as the first member of the esteemed programme, together with ten other valued recipients, including Tan Sri Dato’ Sri Dr. Ng Yen Yen, former Minister of Tourism in Malaysia.

To continuously offer attractive benefits and activities to Pavilion Silver Société members, Pavilion KL will endeavour to collaborate with major non-profit organisations and multi-national companies to engage the target audience.

 

Dato’ Joyce Yap, CEO of Pavilion Retail Group (left) and Dr. Carol Yip, CEO of ManagedCare (wholly owned by Aged Care Group) (right)

 

The first partner to collaborate on such an initiative is Managedcare, a care platform in the business of coordinating and administration of a variety of healthcare and long-term care services to achieve optimum value in terms of quality and affordability. A Memorandum of Understanding (MOU) Agreement between Pavilion KL and Managedcare was signed with the purpose of promoting social inclusion and enhance the holistic well-being of senior citizens through jointly organised events and activities.

The MoU will bring about mutually beneficial interests, as well as increased accessibility to learning and social events/ activities catered to senior citizens through mutual cooperation for both parties.

“It is with great pleasure that we launch Pavilion Silver Société today. Whether we are ageing or not, it does not mean that we stop indulging in an active and fulfilling lifestyle. To me, life begins when you hit 55. I hope that all shoppers aged 55 and above will embark on this journey with us and take advantage of Pavilion Silver Société” said Dato’ Joyce.

Shoppers who are interested to apply for the Pavilion Silver Société, may proceed to the Concierge
Counter located at level 3 to register.

 


 

Managedcare Sdn. Bhd.

Managedcare is in the business of coordinating a variety of healthcare and long-term care services as well as the administration of these services to achieve optimum value in terms of quality and affordability. We bring to market products and services that ease the provision and access to care, giving you the peace of mind you deserve. Managedcare is a wholly-owned subsidiary of Aged Care Group Sdn Bhd.

For more information, please visit www.managedcare.com.my

Pavilion Kuala Lumpur

Pavilion Kuala Lumpur is an award-winning, world-class mixed-use urban development located in the heart of Bukit Bintang, the shopping district of Malaysia. Pavilion Kuala Lumpur blends the best of the international and local retail world with over 550 stores and eight themed precincts. Attracting over 30 million visitors annually, this premier shopping destination is a duty-free shopping paradise and the defining authority in fashion, dining and urban leisure.

Visit www.pavilion-kl.com for updates on the latest trends, offers and events.

Aged care services for future Eco World projects

Eco World Development Group Bhd is discussing with Aged Care Group Sdn Bhd (ACG) to offer services to the property developer‘s older buyers in future projects, including retirement homes.

Eco World‘s Ijok development in Selangor, may become the first to offer independent living and retirement homes with aged care services, leading to nursing home facilities for residents.

Eco Sanctuary, near Kota Kemuning, Shah Alam, and Eco World‘s other projects are possible candidates for the niche market.

The Australian Institute of Health and Welfare says an aged care facility usually provides accommodation and support, including assistance for day to day living, intensive care, and independent living.

Eco World has ties with ACG, through the former‘s wholly owned subsidiary, Managedcare Sdn Bhd, which is the healthcare services partner for Parque Residences condominium in Eco Sanctuary.

Called the Eco Sanctuary Care Hub, the pilot project will offer 24/7 nurse-oncall services and a care manager to attend to requests from the condominium residents.

ACG builds and assists in designing townships by integrating healthcare and aged care services to achieve specific design standards.

This makes the homes adaptable, accessible and safe for the aged to live in.

Source: Focus Malaysia, 29th April – 5th May 2017

Tingkat Kualiti Penjagaan Warga Emas

Harian Metro, 19 April 2017

Kuala Lumpur: Universiti Malaya (UM) dan Aged Care Group (ACG) menjalinkan kerjasama bagi membangunkan Continuum Care dalam usaha memastikan penjagaan warga emas di Malaysia diurus dengan lebih baik, berterusan dan menyeluruh.

Inisiatif penting membabitkan sektor awam dan swasta itu bagi menangani cabaran dihadapi warga emas seperti kekurangan pusat penjagaan dan kemudahan mencukupi untuk mereka, modal insan yang terhad termasuk kekurangan pakar perubatan dan pusat pakar perkhidmatan.

Menurut Naib Canselor UM Prof Tan Sri Dr Mohd Amin Jalaludin, pada masa ini Malaysia menghadapi keperluan akut untuk kualiti dan perkhidmatan penjagaan orang tua yang berpatutan.

Menurutnya, melihat kepada demografi semasa, Malaysia sedang bergerak ke arah sebuah negara penuaan pada 2030 di mana rakyat berusia 60 tahun dan lebih tua akan menjadi sehingga 15 peratus daripada jumlah penduduk.

“Tujuan kerjasama ini adalah untuk menangani beberapa cabaran dihadapi landskap penuaan iaitu kekurangan infrastruktur yang lebih mesra warga tua, bekalan terhad modal insan dan perkhidmatan penjagaan khusus yang tidak mencukupi,” katanya ketika berucap pada majlis perjanjian persefahaman (MoU) itu di sini, semalam.

ACG inks MoU with UM in Continuum Care for older Malaysians

KUALA LUMPUR, 18 April 2017:

To lead a hassle-free life when they need care, a joint initiative between Aged Care Group and University of Malaya will be undertaken to provide continuum care for older Malaysians.

The Memorandum of Understanding (“MoU”) sees a cohesive effort between the public and private sector to address some of the challenges confronting the Malaysian ageing landscape namely lack of aged care and intermediate care facilities, limited supply of human capital including medical specialists and insufficient specialised care services. One of the reason for this collaboration including the need to increase “professionally trained and skilled human resources” to cater for the increasing demand of ageing population.

Continuum of care is a concept involving an integrated system of care through a comprehensive array of health and care services. Each institution will engage on a shared advocacy strategy bringing forth their skills and expertise to encourage leadership by offering a vision for the future and to provide a framework for the delivery of optimum care.

As education plays an important success factor, both sides will pursue many significant activities, such as knowledge sharing and exchange within the community; the promotion of activities to create public awareness, seminars, workshops and conferences in the area of education and training for the aged care industry. The partnership will build networks that benefit the public especially through collaboration for education and advocacy that will lead towards human-centered continuum care.

Both Aged Care Group and University of Malaya urge Malaysians to learn and know more about aged care as we are moving toward into an ageing nation.

 

About

Aged Care Group Sdn Bhd

Aged Care Group (ACG) is an organisation engaged in the business of elevating and providing aged care services in Malaysia. ACG is driven with a strong vision to advocate innovation and transformation in ageing by offering continuum care as a premium choice for enriched living. We operate in an ecosystem that provides integrated care services and products through meaningful partnerships business community, government, public sectors and corporations.
A detailed profile of who we are can be obtained at www.agedcare.com.my.

 

University of Malaya

University of Malaya, or UM, Malaysia’s oldest university, is situated on a 922 acre (373.12 hectare) campus in the southwest of Kuala Lumpur, the capital of Malaysia.

It was founded on 28 September 1905 in Singapore as the King Edward VII College of Medicine and on 8th October 1949, it became the University of Malaya with the merger of the King Edward VII College of Medicine and Raffles College (founded in 1928).

UM’s mission is to advance knowledge and learning through quality research and education for the nation and for humanity.

For more information, please visit https://www.um.edu.my/

 

For media assistance, please contact:

Aged Care Group Sdn Bhd
Corporate Affairs
Tel: 03-2142 7166
Email: cheehong@agedcare.com.my

University of Malaya
Wellness Research Cluster
Tel: 03-7967 7809
Fax: 03-7967 7813

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